Timescale
We aim to dispatch the majority of orders on a next working day basis but larger orders & during busy periods this may longer. Delivery can be to any address as long the address at which your payment card is registered is also present on your order.

We offer 2 Main delivery options, Royal Mail and by Courier (UK Mail) which is a 24hr service (also needing a signature) but we need 1 day to prepare and place the order for collection. Please note as these services are out of our direct control we can not guarantee exact delivery times.

Whilst every reasonable effort shall be made to keep to any delivery date, Tip Top Tea shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.


Shipping
During checkout you must select which shipping option you prefer. When you select from the menu of options the cost appropriate to the weight of your order will be calculated and added to the basket. You can of course select a different option to compare costs. Tip Top Tea reserves the right and discretion to alter the service selected and choose the most appropriate carrier for your goods if we feel this will offer better service in the delivery of your order. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses

Returns
For health and hygiene reasons, we regretfully are unable to offer refunds on loose leaf tea unless its quality is compromised on receipt. If you need to return a product purchased from Tip Top Tea then you have 28 days to do so bearing the costs for its return to us. Non-tea returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us. The goods should also be returned with their original box, packing and accessories. If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 10 working days. Please post returns to the following address:

Tip Top Tea, 59 Regency Court, Withdean Rise, Brighton, BN1 6YH, UK

This returns policy does not affect your legal rights.

Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on this website, or by phoning us on 07711481132.